SocialEmpire.pro – Terms of Service
1. Acceptance of Terms
By accessing SocialEmpire.pro and placing an order, the client expressly declares that they have read, understood, and accepted these Terms of Service in full. Proceeding with a purchase automatically binds the client to these Terms. Lack of knowledge or review of these Terms does not exempt the client from compliance.
2. Nature of Services
- SocialEmpire.pro provides promotional services only.
- Followers, likes, views, or other metrics delivered are for marketing purposes and do not imply engagement, activity, or permanence.
- Drops (loss of followers, likes, views, etc.) after delivery are possible and are not considered a failure of the service.
- Clients acknowledge that SocialEmpire.pro has no control over Instagram, YouTube, SoundCloud, or any other third-party platforms, nor over the actions of users/accounts involved.
3. Providers & Delivery
- A service is considered successfully delivered once the ordered quantity has been reached on the client’s account, regardless of any subsequent drops.
- Drops (loss of followers, likes, views, etc.) do not qualify for a refund, as they are a normal and expected consequence of:
- user actions (for example, accounts deciding to unfollow),
- account deletions,
- platform suspensions,
- or system updates by Instagram or other social networks.
- These actions are completely outside the control of SocialEmpire.pro, and therefore SocialEmpire.pro cannot be held responsible for them.
- Drops are only covered, if applicable, by the retention/refill guarantee period defined in Section 6.
- Delivery times displayed on SocialEmpire.pro are estimates of service initiation only. Final completion times depend exclusively on the type of service, system load, and provider availability, and therefore cannot be guaranteed by SocialEmpire.pro.
- A delay of up to 12 hours beyond the estimated start timeframe does not qualify for a refund, dispute, or cancellation, as this is outside the control of SocialEmpire.pro.
- Delivery delays do not entitle the client to any refund or compensation, except in cases of total non-delivery, as defined in Section 5.
4. Payments
By purchasing, the client confirms:
- They fully understand the service purchased.
- They are authorized to use the payment method.
- They will not request chargebacks or disputes before contacting SocialEmpire.pro support.
- Any unauthorized chargeback constitutes a breach of these Terms.
5. Refunds
- Refunds will only be provided in the following cases:
- Non-delivery – the service was never started or delivered.
- Incomplete delivery – the final number delivered is clearly and substantially lower than the quantity purchased (for example, if less than 80% of the order was delivered). In this case, a proportional refund may apply.
- Refunds cannot be requested for drops, engagement variations, or any issues outside the specific cases listed above.
- Refund requests must be submitted within 7 days of delivery. This period refers strictly to initial delivery issues. After this period, delivery is considered accepted and final.
- By accepting these Terms at the time of purchase, the client acknowledges and agrees that they fully understand and accept the possibility of drops, and therefore waives any right to request refunds, refills, or claims outside the defined guarantee period.
6. Retention Guarantee
Orders placed before 15 September 2025
- Instagram Followers, Likes, Views, YouTube Views/Subscribers, SoundCloud Plays/Engagement: 30 days refill guarantee from the purchase date.
- Any drops reported within those 30 days may be covered with a refill, provided the service is available.
- Claims submitted after the 30-day guarantee period will not be accepted under any circumstance. No refills, refunds, or adjustments will be provided once this period has expired.
Orders placed on or after 15 September 2025
- Instagram Followers: No refill guarantee. Follower drops are a natural part of the service and under no circumstance entitle the client to refunds, refills, or claims of any kind.
- Likes, Views, and other services: 30 days refill guarantee, unless otherwise stated.
- Again, no claims will be accepted after the defined guarantee period.
7. Claims & Deadlines
- All claims must be submitted within the applicable guarantee period.
- Once the period has expired, the order is automatically considered complete and closed.
- Closed orders cannot be reopened, even if drops occur afterward.
8. Liabilities
- SocialEmpire.pro is not responsible for account suspensions, penalties, bans, or restrictions applied by Instagram, YouTube, or any other platform.
- Clients are solely responsible for how they use SocialEmpire.pro services.
- SocialEmpire.pro shall not be liable for reputational, business, or personal damages resulting from the use of its services.
- Use of our services is 100% at the client’s own risk.
- SocialEmpire.pro will not be liable for direct, indirect, incidental, or consequential damages arising from the use of its services.
9. Right of Withdrawal (EU Compliance)
In accordance with European consumer law, digital services are normally subject to a 14-day right of withdrawal. However, the client expressly acknowledges and accepts that:
- Once the order has been placed and the service has started, no cancellation, refund, or withdrawal will be possible under any circumstance, except in the specific cases provided for in Section 5 of these Terms (non-delivery or incomplete delivery).
- All services offered by SocialEmpire.pro are digital services executed automatically and immediately after purchase.
- By placing an order, the client gives prior express consent to the immediate execution of the service.
- The client further expressly waives the 14-day right of withdrawal, as permitted by Directive (EU) 2011/83 and applicable e-commerce legislation.
10. Special Agreements and Manual Orders
In certain cases, SocialEmpire.pro may have provided services through manual or personalized agreements (for example, direct communication with specific clients outside the automated website ordering process).
- All manual or personalized orders are subject to these Terms of Service in their entirety, unless expressly and explicitly stated otherwise in writing by SocialEmpire.pro.
- Any exceptional conditions granted in the past (for example, extended refill periods such as 4 months) were strictly limited to the specific order in which they were agreed.
- Once the agreed refill period has expired, the order is automatically deemed completed and closed. No further refills, refunds, claims, or adjustments will be possible, regardless of subsequent follower drops or changes in platform behavior.
- If a new order is placed before the refill period of a previous order has ended, the new order automatically supersedes and terminates the previous refill. Refill periods are never cumulative, and any remaining time from prior refills is automatically considered completed once a new order starts.
- Clients expressly acknowledge and accept that SocialEmpire.pro is not responsible for follower drops or account variations occurring after the completion of the agreed refill period, and such events will never constitute grounds for refunds, refills, or claims of any kind.
- By making payment for a manual order, the client expressly acknowledges that they are bound by these Terms of Service in full, exactly as if the order had been placed through the automated website system.
- All future orders, whether manual or through the website, are exclusively subject to the current Terms of Service.
In full compliance with international payment regulations and the requirements of global card networks, we strictly adhere to all applicable financial and regulatory frameworks. As a result, certain payment methods or transactions may be unavailable in specific jurisdictions.
In particular, transactions made with U.S.-issued cards or originating from the United States are currently not supported due to regulatory restrictions affecting payment providers and social network growth services.
By using our services, you acknowledge and accept that such restrictions may apply, and that we are not liable for any inability to process payments, declined transactions, or service unavailability resulting from compliance with applicable laws or third-party payment network requirements.
We fully comply with all applicable laws and regulatory frameworks established by payment providers and authorities, ensuring that our operations remain aligned with international compliance standards.
11. Final Agreement
By completing a purchase, the client expressly and irrevocably agrees:
- That no indefinite retention or refill is offered under any circumstance.
- That they have read, understood, and accepted these Terms of Service.
- That they cannot request refills, refunds, or claims outside the specified conditions.
- That they waive any right to challenge these Terms in the future.
- Each new update of these Terms of Service automatically supersedes and replaces all previous versions, with the version published on SocialEmpire.pro at the time of purchase being the only valid and applicable one.